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Monday, December 23rd, 2024
| Time | Event |
| 2:34a | Drones Collide, Fall From Sky in Florida Light Show, Seriously Injuring 7-Year-Old Boy "Drones collided, fell from the sky and hit a little boy after 'technical difficulties' during a holiday show..." reports the Orlando Sentinel. They note that a press release from the city said the 8 p.m. show was then cancelled: The company behind the drones, Sky Elements, was in its second year of the contract with the city, the release said. Sky Elements said they operate drone shows throughout the country with millions of viewers annually and are committed to maintaining FAA safety regulations, the company said in a statement released Sunday afternoon. The organization wished for a "speedy recovery" of those impacted by Saturday's show at Lake Eola, the statement said. "The well-being of our audience is our utmost priority, and we regret any distress or inconvenience caused," the statement said. "We are diligently working with the FAA and City of Orlando officials to determine the cause and are committed to establishing a clear picture of what transpired." The show is in its third year, often drawing crowds of roughly 25,000, according to the city. But there has never been an incident before. The Federal Aviation Administration regulates drones and light shows and permitted the Holiday Drone Show at Lake Eola on Saturday. Now they are investigating the incident which they said began as drones collided and fell into the crowd at the park, spokesperson Kristen Alsop said in an email... Eyewitness videos on social media show multiple green and red drones falling from the sky. The mother of the 7-year-old boy hit by a falling drone told a local TV station that the holiday show "ended in nightmares," adding that it happened just days before Christmas. She believes big-audience drone light shows need more safety precautions. "This should not happen. No family should be going through this." She added on Facebook that her 7-year-old son is now "going into emergency heart surgery off of just trying to watch a drone show." She adds that the city of Orlando and the drone company behind the light show "really have some explaining to do." Responding to comments on Facebook, she posted two hours ago: "Thank you everyone. He is still in surgery." 
Read more of this story at Slashdot. |
| 5:34a | France Adds First New Nuclear Reactor to Its Grid Since 1999 Saturday France connected a new nuclear reactor to its grid "for the first time in a quarter century..." reports Bloomberg, "adding low-carbon electricity supply at a time when a sputtering economy has made demand sluggish." The Flamanville-3 reactor — the first such addition since Civaux 2 was connected in 1999 — will join EDF's fleet of 56 reactors in France, which generate more than two-thirds of the country's electricity and are the backbone of western Europe's power system. When fully ramped up, the new unit will provide a stable source of supply, which can be particularly useful during peak hours in the winter. Increased nuclear output will also curb the use of gas-fired power stations. France is set for record power exports in 2024 as local demand remains subdued and it keeps adding renewable capacity. Better generation from EDF's nuclear fleet is also helping keep a lid on wholesale prices, partly reversing bill increases caused by Europe's energy crisis. The Flamanville-3 reactor in the country's northwest adds 1.6 gigawatts of output, raising France overall atomic capacity to about 63 gigawatts... Since construction started in 2007, its budget — excluding finance costs — has quadrupled to an estimated €13.2 billion ($13.9 billion). The yearslong saga has created lasting doubts about the French nuclear industry's ability to build reactors on time and on schedule — a crucial issue as it prepares to build at least six large plants in the country. EDF's ongoing work on two similar reactors in the UK has also suffered repeated delays and cost overruns, complicating the British government's effort to raise funds for the construction of another pair of EPRs.
Read more of this story at Slashdot. |
| 8:34a | Some Passengers Riding in Waymo's Driverless Cars Face Uncomfortable Situations Alphabet's Waymo robotaxis are providing "hundreds of thousands of driverless rides each month," reports the Washington Post. But as the robotaxi service expands in San Francisco, Los Angeles, Phoenix and Austin, some passengers "have found that traveling by robotaxi can make riders into sitting ducks for a new form of public harassment." The Washington Post spoke with four Waymo passengers, three of them women, who said they experienced harassment or what felt like threats to their safety from people who followed, obstructed or attempted to enter a driverless vehicle they were riding in... Elliot, a tech worker in San Francisco, recalled in a phone interview a "scary" situation during a Waymo ride late one night in October. A pedestrian tried to enter the driverless vehicle as it waited at a red light. "Go away," Elliot yelled at the man as he knocked on the window before briefly flashing what looked like a knife, video of the incident viewed by The Post showed... In the moment, Elliot said, he wished someone could have "slammed on the gas and gotten away from this guy," adding that Waymo should change how its vehicles respond in such situations... Madelline, a 25-year-old restaurant server in San Francisco, said that during a recent Waymo ride at around 2 a.m., the driverless vehicle had to stop after two drivers ahead began yelling at each other and throwing things out of their cars in what appeared to be a road rage dispute. The two cars blocked an intersection and one person got out of one of the vehicles. "I was definitely panicking a little bit," Madelline said, as her car waited for the road to clear instead of turning off as a human driver might do... She would like to have more control over a robotaxi's route but still prefers Waymo rides to using Uber or Lyft, whose drivers sometimes make her uncomfortable... In September, Amina V. was on her way to a hair appointment when a man stepped in front of her robotaxi and the car stalled in the middle of the street. She already had been recording herself in the Waymo, so she turned the camera to capture the man hitting on her while her car stood frozen in San Francisco's Soma neighborhood. And one Saturday night at 10:30 p.m., a tech worker named Stephanie took a driverless Waymo robotaxi with her sister, and reports confronting "several young men close to the robotaxi honking and yelling, 'Hey, ladies — you guys are hot.' If she or another human had been driving, it would have been easy to reroute the car to avoid leading the pursuers to her home. But she was scared and didn't know how to change the robot's path. She called 911, but a dispatcher said they couldn't send a police car to a moving vehicle, Stephanie recalled... [S]he said the other car gave up the chase when the Waymo was a minute from her house. She and her sister arrived home safely, though terrified. Stephanie didn't catch the car's license plate number, which the 911 dispatcher requested after her ride concluded. Waymo vehicles, like other driverless cars in development, use multiple cameras to help make sense of the world around them. But when she later asked the company for the car's video footage, hoping it had captured the license plate, Waymo declined to provide it, she said. She would like closer coordination between Waymo and first responders and says she is now unsure about self-driving rides after dark. "I would feel safe taking it during the day," Stephanie said. But "at night, maybe I'm safer having someone else in the car just in case something happens." A Waymo spokesperson told the Washington Post that their support agents will stay on the line with riders who call in about incidents like this, also working with law enforcement as appropriate — but the agents can't change the vehicle's specific route. (The Post adds that Waymo passengers "can tell a vehicle to pull over or change its next stop or destination using the Waymo app, or ask a support agent to make similar changes.")
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| 12:34p | Takedown Notices Hit Luigi Mangione Merchandise and Photos - Including DMCAs Newsweek supplies some context After his arrest, merch — including T-shirts featuring Mangione's booking photos and others taken from his social media accounts — began popping up for sale on several sites. Websites, including Amazon, eBay and Etsy, have moved to take down products that glorify violence or the suspect. An eBay spokesperson told Newsweek that "items that glorify or incite violence, including those that celebrate the recent murder of UHC CEO Brian Thompson, are prohibited." Inc. magazine adds: Separately, GoFundMe has shuttered several fundraising campaigns created for Mangione. The fundraising site's terms and conditions are pretty clear on the matter, NBC News reports, with a company spokesperson explaining they prohibit "fundraisers for the legal defense of violent crimes." But one incident was different, according to a post from the law school of the University of British Columbia: To provide a quick summary, Rachel Kenaston, an artist selling merch on TeePublic received an e-mail from the platform regarding intellectual property claim by UnitedHealth Group Inc and decided to remove Kenaston's design from the merch store. Obviously, it is important to point out that it isn't quite clear who is filing those DMCA claims. While TeePublic, in the email, claimed that they have no say in the matter, [an article from 404 Media] goes on to explain that TeePublic has the right to refuse DMCA claims, but often choose not to in order to avoid headache. The design had nothing to do with UnitedHealthcare-it seems to be a picture of the Mangione in a heart frame. Meaning, whether it was UnitedHealthcare or not, the claim shouldn't hold any weight. Consensus seems to be mostly leaning towards speculation that it is unlikely to be UnitedHealthcare actually filing those DMCA claims, but rather potential competitors... Regardless of whether or not it really was UnitedHealthcare that filed DMCA claims, I think the important point here is that the merch actually did get taken down. In fact, this would be more problematic if it was from a competitor using DMCA as a form of removing competition, because, then it really has nothing to do with intellectual property. I would assume that this happens quite frequently. Especially for YouTubers, it seems that copyright strikes are more than a mere pesky occurrence, but for many, something that affects livelihood... The difficult part, as always, is finding the balance between protecting the rights of the copyright holders and ensuring that the mechanisms doesn't get abused. The artist told Gizmodo she was filing a counterclaim to the copyright notice, adding that instead of a DMCA, "I honestly expected the design to be pulled for condoning violence or something..." Gizmodo published the image — a watercolored rendition of a hostel surveillance-camera photo released by police — adding "UnitedHealth Group didn't respond to questions emailed on Monday [December 16] about how the company could possibly claim a copyright violation had occurred." And while Gizmodo promised they'd update the post if UnitedHealth responded — there has been no update since... 404 Media adds that the watercolor "is not the only United Healthcare or Luigi Mangione-themed artwork on the internet that has been hit with bogus DMCA takedowns in recent days. Several platforms publish the DMCA takedown requests they get on the Lumen Database, which is a repository of DMCA takedowns." On December 7, someone named Samantha Montoya filed a DMCA takedown with Google that targeted eight websites selling "Deny, Defend, Depose" merch that uses elements of the United Healthcare logo... Medium, one of the targeted websites, has deleted the page that the merch was hosted on... Over the weekend, a lawyer demanded that independent journalist Marisa Kabas take down an image of Luigi Mangione and his family that she posted to Bluesky, which was originally posted on the campaign website of Maryland assemblymember Nino Mangione. The lawyer, Desiree Moore, said she was "acting on behalf of our client, the Doe Family," and claimed that "the use of this photograph is not authorized by the copyright owner and is not otherwise permitted by law..." In a follow-up email to Kabas, Moore said "the owner of the photograph has not authorized anyone to publish, disseminate, or otherwise use the photograph for any purpose, and the photograph has been removed from various digital platforms as a result," which suggests that other websites have also been threatened with takedown requests. Moore also said that her "client seeks to remain anonymous" and that "the photograph is hardly newsworthy." 404 Media believes the takedown request "shows that the Mangione family or someone associated with it is using the prospect of a copyright lawsuit to threaten journalists for reporting on one of the most important stories of the year..." UPDATE: Long-time Slashdot reader destinyland notes there's an interesting precedent from 2007: [D]eep within the DMCA law is a counter-provision — 512(f), which states that misrepresenting yourself as a copyright owner has consequences. Any damage caused by harmful misrepresentation must be reimbursed. In 2004 the Electronic Frontier Foundation won a six-figure award from Diebold Election Systems, who had claimed a "copyright" on embarrassing internal memos which were published online.
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| 1:15p | Software Revenue Lags Despite Tech Giants' $292 Billion AI Spend Silicon Valley is betting the farm on AI. Data centers are straining power grids. Model training costs are heading toward billions. Yet across the software industry, AI revenue remains theoretical. From a report: Hyperscalers -- combined with Meta and Oracle -- plan to spend $292 billion on AI infrastructure by 2025 -- an 88% increase since 2023. Two-thirds of software companies, however, still report decelerating growth in 2024. Semiconductor stocks have surged 43% year-to-date on AI expectations, while the software index IGV is up 30%. Microsoft, despite its OpenAI investment, has underperformed the IGV by 19% since ChatGPT's release. Microsoft's AI revenue run rate is 3% of total revenue, according to estimates by investment bank Jefferies. Snowflake expects immaterial AI contribution in fiscal 2025. Salesforce isn't factoring in material contribution from new AI products into FY25 guidance. Adobe's Firefly AI, launched in March 2023, hasn't accelerated revenue.
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| 2:43p | Telegram Turns a Profit for the First Time An anonymous reader shares a report: In recent months, Telegram, the lightly moderated social media app, has held discussions with investors who lent it more than $2 billion. The goal: to reassure them that the company remains a viable bet after its founder, Pavel Durov, was arrested in France in August on charges related to illicit activities on the platform. In the conversations, Telegram told investors that it was tackling its legal troubles head-on by policing more user-generated content. The company also said it had paid down a "meaningful amount" of its debt, according to an investor in the talks who was not authorized to discuss confidential information. Telegram has been under increasing scrutiny around the world this year for hosting illicit content from child predators, drug traffickers and other criminals. The company also faces pressure another way: to prove it can make money. For years, skeptics have questioned if a platform known for hosting toxic material could turn a profit. Unlike social media companies such as Meta, Telegram took an unusual business path: It did not raise money from venture capitalists, sell advertising based on user data or hire aggressively to accelerate growth. Instead, it relied on Mr. Durov's fame and fortune to sustain its business, took on debt and barreled into the cryptocurrency market. [...] The result: Telegram is set to be profitable this year for the first time, according to a person with knowledge of the finances who declined to be identified discussing internal figures. Revenue is on track to surpass $1 billion, up from nearly $350 million last year, the person said.
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| 3:20p | PayPal's Honey Accused of Misleading Users, Hiding Discounts PayPal-owned browser extension Honey manipulates affiliate marketing systems and withholds discount information from users, according to an investigation by YouTube channel MegaLag. The extension -- which rose in popularity after promising it consumers it would find them the best online deals -- replaces existing affiliate cookies with its own during checkout, diverting commission payments from content creators who promoted the products to PayPal, MegaLag reported in a 23-minute video [YouTube link]. The investigation revealed that Honey, which PayPal acquired in 2019 for $4 billion, allows merchants in its cashback program to control which coupons appear to users, hiding better publicly available discounts.
Read more of this story at Slashdot. |
| 4:01p | Xerox To Buy Printer Maker Lexmark From Chinese Owners in $1.5 Billion Deal Xerox has agreed to acquire printer maker Lexmark for $1.5 billion, bringing the Kentucky-based company back under U.S. ownership after seven years of Chinese control. The deal, announced Monday, will be financed through cash and debt, creating a vertically integrated printing equipment manufacturer and service provider. Lexmark, formed from IBM in 1991, was previously acquired by Chinese investors including Ninestar for $2.54 billion in 2016. The merger comes as Xerox faces declining equipment sales and a 50% year-to-date stock drop, with its market value at just over $1 billion.
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| 4:43p | Nissan and Honda Agree To Merge Honda sketched plans for a drawn-out deal that amounts to a takeover of Nissan in all but name, as Japan's automakers struggle to keep up in an increasingly competitive global car industry. From a report: The two announced a tentative agreement Monday to set up a joint holding company that will aim to list shares in August 2026. While their executives called the transaction a merger, Honda will take the lead in forming the new entity and nominate a majority of its directors. Nissan's partner Mitsubishi may also participate in the deal. Honda and Nissan both are having trouble contending with ascendant domestic automakers in China, which surpassed Japan as the world's largest car-exporting nation last year and is pulling further ahead in 2024. Honda Chief Executive Officer Toshihiro Mibe spoke to the level of level of difficulty ahead for the companies when he said during a press conference that their goal is to be competitive by 2030.
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| 5:22p | WhatsApp Scores Historic Victory Against NSO Group in Long-Running Spyware Hacking Case A U.S. judge has ruled that Israeli spyware maker NSO Group breached hacking laws by using WhatsApp to infect devices with its Pegasus spyware. From a report: In a historic ruling on Friday, a Northern California federal judge held NSO Group liable for targeting the devices of 1,400 WhatsApp users, violating state and federal hacking laws as well as WhatsApp's terms of service, which prohibit the use of the messaging platform for malicious purposes. The ruling comes five years after Meta-owned WhatsApp sued NSO Group, alleging the spyware outfit had exploited an audio-calling vulnerability in the messaging platform to install its Pegasus spyware on unsuspecting users' devices. WhatsApp said that more than 100 human rights defenders, journalists and "other members of civil society" were targeted by the malware, along with government officials and diplomats. In her ruling, Judge Phyllis Hamilton said NSO did not dispute that it "must have reverse-engineered and/or decompiled the WhatsApp software" to install its Pegasus spyware on devices, but raised questions about whether it had done so before agreeing to WhatsApp's terms of service.
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| 6:00p | Meta To Add Display To Ray-Bans as Zuckerberg Bets Computing Shift Meta plans to add displays to its Ray-Ban smart glasses as soon as next year, Financial Times reports, as the US tech giant accelerates its plans to build lightweight headsets that can usurp the smartphone as consumers' main computing device. Financial Times: The $1.5tn social media group is planning to add a screen inside the $300 sunglasses it makes and sells in partnership with eyewear group EssilorLuxottica, according to people familiar with the plans. The updated Ray-Bans could be released as early as the second half of 2025, the people said. The small display would be likely to be used to show notifications or responses from Meta's virtual assistant. The move comes as Meta pushes further into wearable devices and what chief executive Mark Zuckerberg hopes will be the next computing platform, as rivals such as Apple, Google and Snap also race to develop their own similar products.
Read more of this story at Slashdot. |
| 6:45p | Government To Name 'Key Witness' Who Provided FBI With Backdoored Encrypted Chat App Anom An anonymous reader shares a report: A lawyer defending an alleged distributor of Anom, the encrypted phone company for criminals that the FBI secretly ran and backdoored to intercept tens of millions of messages, is pushing to learn the identity of the confidential human source (CHS) who first created Anom and provided it to the FBI starting the largest sting operation in history, according to recently filed court records. The government says it will provide that identity under discovery, but the CHS may also be revealed in open court if they testify. The move is significant in that the CHS, who used the pseudonym Afgoo while running Anom, is a likely target for retaliation from violent criminals caught in Anom's net. The Anom case, called Operation Trojan Shield, implicated hundreds of criminal syndicates in more than 100 countries. That includes South American cocaine traffickers, Australian biker gangs, and kingpins hiding in Dubai. Anom also snagged specific significant drug traffickers like Hakan Ayik, who authorities say heads the Aussie Cartel which brought in more than a billion Australian dollars in profit annually. Court records say, however, that if this defendant's case goes to trial, the lawyer believes Afgoo will be the "government's key witness."
Read more of this story at Slashdot. |
| 7:22p | Electric Aircraft Startup Lilium Ceases Operations, 1,000 Workers Laid Off Lilium, once a darling in the nascent industry of electric aircraft that raised more than $1 billion before going public, has ceased operations and laid off about 1,000 workers after efforts to gain financing and exit insolvency failed. From a report: Lilium co-founder and CEO Patrick Nathen confirmed on LinkedIn that the 10-year-old company had stopped operating. "After 10 years and 10 months, it is a sad fact that Lilium has ceased operations. The company that Daniel, Sebastian, Matthias and I founded can no longer pursue our shared belief in more environmentally friendly aviation. This is heartbreaking and the timing feels painfully ironic," wrote Nathen. The layoffs cover the bulk of the company's workforce and come a few days after about 200 workers were let go, according to a regulatory filing on December 16.
Read more of this story at Slashdot. |
| 8:01p | Google's Counteroffer To the Government Trying To Break It Up is Unbundling Android Apps An anonymous reader shares a report: The Department of Justice's list of solutions for fixing Google's illegal antitrust behavior and restoring competition in the search engine market started with forcing the company to sell Chrome, and late Friday night, Google responded with a list of its own. Instead of breaking off Chrome, Android, or Google Play as the DOJ's filing considers, Google's proposed fixes aim at the payments it makes to companies like Apple and Mozilla for exclusive, prioritized placement of its services, its licensing deals with companies that make Android phones, and contracts with wireless carriers. They don't address a DOJ suggestion about possibly forcing Google to share its valuable search data with other companies to help their products catch up.
Read more of this story at Slashdot. |
| 8:42p | The Quest To Save the World's Largest CRT TV From Destruction A rare Sony KX-45ED1 television, considered the world's largest CRT TV, has been preserved from destruction in Japan, marking a significant moment for gaming history preservation. The 440-pound display was salvaged from an Osaka restaurant days before its scheduled demolition, following a two-week international rescue operation. Gaming enthusiast Shank Mods, aided by local contacts and industrial shipping experts, secured the functioning 45-inch unit, which originally sold for $40,000 in the late 1980s. The TV, valued by retro gaming enthusiasts for its authentic, lag-free display capabilities, could potentially become a public exhibit pending future funding.
Read more of this story at Slashdot. |
| 9:22p | Sweden Says China Denied Request For Prosecutors To Board Ship Linked To Severed Cables Sweden has accused China of denying a request for Swedish prosecutors to board a Chinese ship that has been linked to the cutting of two undersea cables in the Baltic despite Beijing pledging "cooperation" with regional authorities. From a report: The Yi Peng 3 left the waters it had been anchored in since last month on Saturday -- despite an ongoing investigation. The ship was tracked sailing over the two fibre-optic cables, one between Sweden and Lithuania, and the other linking Helsinki and Germany, at around the time that they were cut on 17 and 18 November in Swedish territorial waters close to the Swedish islands of Gotland and Oland. For more than a month afterwards it was anchored in the Kattegat strait between Sweden and Denmark where it was being observed by multiple countries and was boarded by Swedish police and other authorities last week. The ship tracking site VesselFinder showed the Yi Peng 3 heading north out of the strait on Saturday and on Monday China confirmed the ship had left in order to "ensure the physical and mental wellbeing of the crew." The Swedish foreign minister, Maria Malmer Stenergard, said on Monday that China had not cooperated with Sweden's request to allow Swedish prosecutors onboard.
Read more of this story at Slashdot. |
| 10:00p | Encyclopedia Britannica Is Now an AI Company An anonymous reader quotes a report from Gizmodo: Once an icon of the 20th century seen as obsolete in the 21st, Encyclopedia Britannica -- now known as just Britannica -- is all in on artificial intelligence, and may soon go public at a valuation of nearly $1 billion, according to the New York Times. Until 2012 when printing ended, the company's books served as the oldest continuously published, English-language encyclopedias in the world, essentially collecting all the world's knowledge in one place before Google or Wikipedia were a thing. That has helped Britannica pivot into the AI age, where models benefit from access to high-quality, vetted information. More general-purpose models like ChatGPT suffer from hallucinations because they have hoovered up the entire internet, including all the junk and misinformation. While it still offers an online edition of its encyclopedia, as well as the Merriam-Webster dictionary, Britannica's biggest business today is selling online education software to schools and libraries, the software it hopes to supercharge with AI. That could mean using AI to customize learning plans for individual students. The idea is that students will enjoy learning more when software can help them understand the gaps in their understanding of a topic and stay on it longer. Another education tech company, Brainly, recently announced that answers from its chatbot will link to the exact learning materials (i.e. textbooks) they reference. Britannica's CEO Jorge Cauz also told the Times about the company's Britannica AI chatbot, which allows users to ask questions about its vast database of encyclopedic knowledge that it collected over two centuries from vetted academics and editors. The company similarly offers chatbot software for customer service use cases. Britannica told the Times it is expecting revenue to double from two years ago, to $100 million.
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| 10:40p | US Targets China With Probe Into Semiconductor Industry The Biden administration has launched a Section 301 investigation into China's semiconductor industry, citing concerns over non-market practices, supply chain dependencies, and national security risks. The Hill reports: In a fact sheet, the White House said China "routinely engages in non-market policies and practices, as well as industrial targeting, of the semiconductor industry" that harms competition and creates "dangerous supply chain dependencies." The Biden administration said the Office of the United States Trade Representative would launch a Section 301 investigation to examine China's targeting of semiconductor chips for dominance, an effort to see whether the practices are unfairly hurting U.S. trade and take potential action. The investigation will broadly probe Chinese nonmarket practices and policies related to semiconductors and look at how the products are incorporated into industries for defense, auto, aerospace, medical, telecommunications and power. It will also examine production of silicon carbide substrates or other wafers used as inputs for semiconductors. The probe launches four weeks before President-elect Donald Trump takes office. "The effort could offer Trump a ready avenue to begin imposing some of the hefty 60% tariffs he has threatened on Chinese imports," notes Reuters. "Departing President Joe Biden has already imposed a 50% U.S. tariff on Chinese semiconductors that starts on Jan. 1. His administration also has tightened export curbs on advanced artificial intelligence and memory chips and chipmaking equipment."
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| 11:20p | Apple Sends Spyware Victims To Nonprofit Security Lab 'Access Now' Since 2021, Apple has been sending threat notifications to certain users, informing them that they may have been individually targeted by mercenary spyware attacks. When victims of spyware reach out to Apple for help, TechCrunch reports, "Apple doesn't tell the targets to get in touch with its own security engineers." Instead, Apple directs them to the nonprofit security lab Access Now, "which runs a digital helpline for people in civil society who suspect they have been targets of government spyware." While some view this as Apple sidestepping responsibility, cybersecurity experts agree that Apple's approach -- alerting victims, directing them to specialized support, and recommending tools like Lockdown Mode -- has been a game changer in combating mercenary spyware threats. From the report: For people who investigate spyware, Apple sharing spyware notifications with victims represented a turning point. Before the notifications, "We were just like in the dark, not knowing who to check," according to Access Now's legal counsel Natalia Krapiva. "I think it's one of the greatest things that's happened in the sphere of this kind of forensic investigations and hunting of sophisticated spyware," Krapiva told TechCrunch. Now, when someone or a group of people get a notification from Apple, they are warned that something potentially anomalous is happening with their device, that someone is targeting them, and that they need to get help. And Apple tells them exactly where to get it, according to Scott-Railton, who said Access Now's helpline is the right place to go because "the helpline is able to do good, systematic triage work and support." Krapiva said that the helpline is staffed by more than 30 people, supported by others who work in other departments of the nonprofit. So far in 2024, Krapiva said Access Now received 4,337 tickets through the helpline. For anyone alerted by a notification, Apple tells those targets and victims of spyware to update their iOS software and all their apps. Apple also suggests the user switches on Lockdown Mode, an opt-in iOS security feature that has stopped spyware attacks in the past by limiting device features that are often exploited to plant spyware. Apple said last year that it is not aware of any successful spyware infection against someone who used Lockdown Mode.
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