Dementia home care in UK systematically skimping

Agencies that send workers to visit demented people at home in the UK have been systematically skimping.

The term "agency" might suggest that this is a state agency, but I suspect that it refers in this case to a profit making business. Can anyone tell me for a fact whether that is so?

If this is a business, I suspect it is making money hand over fist, paying its workers a pittance and charging patients' families for work not done. But I find it hard to believe that the workers initiated the practice and hide the fraud from their employer. I can't help suspecting that the business taught its workers to engage in fraud, and that the state knows about it but looks the other way.